Die Nordkap-, Rentier- und Sami-Familientour

Where to start … we were not given the correct starting time for this tour. We got to the correct spot, early, and no one knew anything. The Tourist Information centre said they thought it was a scam and they had heard lots of complaints. We asked a tour operator who had the right sign in their bus window and they said they had no idea what we were talking about. They said some other company has been using their website information and pictures and selling tours out of markup. There were at least two other couples who are also trying to find the same tour. I had emailed the day before to double check the time, and did finally get an answer back from them. That was when I found out we had an afternoon tour, instead of a morning tour. I emailed again, but didn’t receive anything else from them. (Neither did the other couples, although the other couples were told that something had been emailed to them.) Finally the ladies who were running the bus tour called and said oh yes, we were on the afternoon tour. So they knew all along. We came back at the updated time and although we were supposed to have a maximum of 35 on the tour, the bus was completely full. So it was probably more like 60 people. We stopped at a fishing village for a photo op, for no apparent reason. What we thought was a visit with Sami families, was reindeer in the field, with a guy dressed up in traditional attire, beside a reindeer, and an older woman in a building, who was selling items. We didn’t have time to browse. We got to North Cape. We were told in the booking info that we’d have an hour and 20 minutes I barely had an hour by the time the bus was parked. If we had even 10 more minutes, we could’ve seen the information video that they had at North Cape. Apparently it was quite good, so the tour guide said. That was extremely disappointing. There would have been time if they had given us the hour and 20 minutes, and still had made it back to the ship on time. The tour guide was knowledgeable. If this was my first experience with Viator, it would probably be my last.

Onze verwachtingen werden totaal niet waargemaakt. We hebben voor 4 personen 490€ betaald voor een busritje en een bezoek aan de noord-kaap. Van het mooie programma kwam er niks terecht. Toen we aankwamen was het een chaos. Er was sprake van overboeking en werden ergens in een taxibus gezet. In deze bus werd helemaal niks gezegd..terwijl er door de mist ook niks te zien was van de omgeving. Bij de Noordkaap aangekomen was er ook geen gids of handleiding..we werden aan ons lot overgelaten. De Noordkaap zelf was niet meer dan een goedkoop opgebouwd toeristisch centrum zonder echt mooie en leuke dingen om te zien. En ook hier konden we door de mist niks van de omgeving zelf zien..De panoramische film was ook een aanfluiting. Onze hoop was gevestigd op ons bezoek aan de oorspronkelijke sami-familie en rendierboerderij...dit was helaas net zo'n teleurstelling. We stopten niet langer dan 5 minuten langs de weg. Er stond welgeteld 1 vrouw in oorspronkelijke kledij die een toeristisch winkeltje had..en er waren 3 rendieren achter een heuvel..ook hier werd niks verteld. En de andere busreizigers die deze excursie niet geboekt hadden en 80€ p/p hadden betaald (dus ruim 40€ p/p minder) mochten ook kijken. We hoorden van de chauffeur dat het al de hele dag chaos was.. We hebben niemand van de excursie nog gezien. Het enige wat ik gaaf vind is dat ik kan zeggen dat we op het allernoordelijkste puntje van Europa ben geweest. Maar daarvoor had ik geen excursie hoeven boeken

We have used Viator all over the world. This one is close to a scam. It's supposed to be 8am to 3pm. We arrived at time no one was around. Small van arrived at 8:20 and said trip started at 9am. We went up to North Cape. Left there for 2 hours so that they could go pick up another group. We were supposed to meet "Sami" family and see Reindeer. This stop was only 5 minutes for pictures of 3 reindeer far off in the distance along the side of the road. Never met family who ran gift shop. This is NOT the tour as described. A lot of confusion at port and we thought it was the wrong tour but they had our name. Trip is only 3 1/2 hours long. We didn't make any other stops.