Private Tour Pompeji und Herculaneum

Wir haben diese private Tour bei Sorrento Car Tours für zwei Damen gebucht. Die Organisation durch Roberto war von Anfang bis Ende hervorragend, er hat uns auch persönlich gefahren. Roberto empfahl uns, zu Mittag zu essen und eine Weinprobe in einem Weinberg zu machen, was eine willkommene Pause für einen langen Tag darstellte. Unser Führer sowohl in Herculaneum als auch in Pompeji, Raphael, war ebenfalls ausgezeichnet und unglaublich sachkundig. Wir können Sorrento Car Tours ohne zu zögern weiterempfehlen.

Von dem Tag, an dem wir mit der Korrespondenz per E-Mail begonnen haben, über den privaten Transport von Neapel nach Positano mit einem Zwischenstopp zum Mittagessen in einem Weingut, über die private Tour an der Amalfiküste bis hin zum privaten Transport von Sorrento nach Neapel mit Zwischenstopp in Pompeji und Herculaneum und Mittagessen in einem Weingut bis zum privaten Transport von Neapel nach Rom, Roberto war der Beste. Mit einem angemessenen und sauberen Fahrzeug, seinem Wissen und seiner Professionalität hat es unseren Urlaub so viel angenehmer gemacht. Wir empfehlen Sorrento Car Tours.

When we booked this trip it was called a private tour, indicating that it would be a "private tour". To us , that meant we would have our own guide. In the description though it said they recommended hiring a private guide. This made no sense so i called to clarify. The help desk told me that our driver would be our tour guide. For $600 our driver woild pick us up, drive us to Pompeii and Herculaneum and be our tour guide and bring us back . Sounded great. We booked the tour. When our driver picked us up and stopped at Herculaneum he told us where to meet him when we were done. We said wait, we thought you were our guide. He said oh no, I am just your driver. You have to hire a guide. This was not the drivers fault so we paid for our $600 taxi ride to the ruins and back to the hotel. We just toured the ruins on our own. Once back at the hotel I placed a complaint in with Viator. Their first response was that we can't refund your trip. The add says you have to hire a guide at the sites. I explained that their people told me our driver was our tour guide and that I would not have paid $600 just for a ride when our hotel said they would provide transportation for $350. I explained that my phone conversation with their help desk should be recorded if they want to check and that I wasn't looking for a full refund. I just wanted the difference of what just the transportation cost. In a matter of a couple days, they refunded me half of what we were charged and apologized for the inconvenience...That is great customer service and I will definitely use them again! The sites are amazing by the way. Other then the snafu with the description of the tour on this one trip, I would give them a 5 because we had other trips planned with them that were absolutely great!