Private Tour Pompeii and Herculaneum

We booked this private tour with Sorrento Car Tours for two ladies. From start to finish the organisation by Roberto was excellent, he also drove us personally. Roberto recommended we stop for lunch and a wine tasting at a vineyard which made a welcome break to a long day. Our guide at both Herculaneum and Pompeii, Raphael, was also excellent and incredibly knowledgeable. We have no hesitation in recommending Sorrento Car Tours.

From the day we started corresponding by Email, to the private transportation from Naples to Positano with a stop for lunch at a winery, to the private tour of the Amalfi coast, to the private transportation from Sorrento to Naples including a stop in Pompeii and Herculaneum and lunch at a winery to the privated transportation from Naples to Rome, Roberto was the best. With an adequate and clean vehicule, his knowledge and professionnalism, it made our vacation so much more pleasant. We recommend highly Sorrento Car Tours.

When we booked this trip it was called a private tour, indicating that it would be a "private tour". To us , that meant we would have our own guide. In the description though it said they recommended hiring a private guide. This made no sense so i called to clarify. The help desk told me that our driver would be our tour guide. For $600 our driver woild pick us up, drive us to Pompeii and Herculaneum and be our tour guide and bring us back . Sounded great. We booked the tour. When our driver picked us up and stopped at Herculaneum he told us where to meet him when we were done. We said wait, we thought you were our guide. He said oh no, I am just your driver. You have to hire a guide. This was not the drivers fault so we paid for our $600 taxi ride to the ruins and back to the hotel. We just toured the ruins on our own. Once back at the hotel I placed a complaint in with Viator. Their first response was that we can't refund your trip. The add says you have to hire a guide at the sites. I explained that their people told me our driver was our tour guide and that I would not have paid $600 just for a ride when our hotel said they would provide transportation for $350. I explained that my phone conversation with their help desk should be recorded if they want to check and that I wasn't looking for a full refund. I just wanted the difference of what just the transportation cost. In a matter of a couple days, they refunded me half of what we were charged and apologized for the inconvenience...That is great customer service and I will definitely use them again! The sites are amazing by the way. Other then the snafu with the description of the tour on this one trip, I would give them a 5 because we had other trips planned with them that were absolutely great!