01 Mar 2025
We booked this tour in advance. The night before an email was sent clarifying pickup location. Pickup was supposed to be at 0345. We were out front of our Airbnb 10 minutes early. We were still waiting at 0400, so I sent a message to the guide. A man on a motorbike drove past us twice and ended up stopping just after 0400. He said there was an emergency and he would be taking us to the meetup spot. He was unable to state our names or booking reference #. There were no helmets provided and not even room on the bike for the two of us. When asking him further questions, he proceeded to swear at us that he would not be waiting any longer and the group was now going to be late because of us. He said no refund would be provided, as this transportation was set up for us. We ended up calling the guide who was very unprofessional and rude. We were able to get a refund through the Viator website, thankfully. We then booked with another agency in San Pedro, Guate Maya Travel. I would recommend trying another agency.. much smoother!