06 May 2023
This is a difficult review to put together.On the one hand we had an excellent bird watching / trekking experience with Alfred who shared his knowledge of birds and plants.5/5 ..
However we do take issue with the description of the trip. We viewed it on Trip Advisor and based on the itinerary we decided to book it. In all honesty it was extremely misleading the description sated tat we would be visiting a waterfall, a rum distillery and also that we would have the opportunity to swim at
Marigot Bay. We did none of the above which was really disappointing.
Our other concern was that it was not made particularly clear that we would have to pay an extra fee for the birdwatching. Consequently we had insufficient funds to cover the cost though to be fair our driver took us to a cash point in order to solve the problem.
All in all we feel that considerable improvements could be made in order to create a better customer experience.