Rain forest and Bird watching

They never picked me up. After waiting for 30 minutes I called them, and they claimed they never had a booking in the first place. (I had a confirmed Viator booking and a ticket.) They said I could go the next day, but it would cost another USD120 for a solo booking. This is on top of the Viator price, and not including the additional fees that everyone else comments on. They said they need 4 people in a booking before they will run it at the Viator price. So I wasted a day of my holiday. Unless you are doing a group booking, I would avoid this company

I didn't go on the tour. I had a confirmed booking from Viator for one person. I waited for 30 minutes for the pickup. When no one showed, I called the tour operator, and they said they had no bookings for that day. They did offer to take me the next day, but because it was a solo booking, it would cost USD120 extra, on top of what I had already paid. Apparently they need a minimum of 4 people before they will run the tour. I am awaiting a refund from Viator.

This is a difficult review to put together.On the one hand we had an excellent bird watching / trekking experience with Alfred who shared his knowledge of birds and plants.5/5 .. However we do take issue with the description of the trip. We viewed it on Trip Advisor and based on the itinerary we decided to book it. In all honesty it was extremely misleading the description sated tat we would be visiting a waterfall, a rum distillery and also that we would have the opportunity to swim at Marigot Bay. We did none of the above which was really disappointing. Our other concern was that it was not made particularly clear that we would have to pay an extra fee for the birdwatching. Consequently we had insufficient funds to cover the cost though to be fair our driver took us to a cash point in order to solve the problem. All in all we feel that considerable improvements could be made in order to create a better customer experience.