26 Jul 2023
The castle is fantastic and a must see while in Germany, but our tour guide (Fr. Sgambato) was obviously having a bad day. I have been on many tours in traveling for years and have NEVER had a more unprofessional guide. She berated 3 of the tourists in our group twice within minutes of the beginning of tour. She threatened to remove them from the tour. She embarrassed them so badly that the rest of the group was left feeling extremely uncomfortable. The tourists attempted to apologize profusely for having somehow offending the guide, but the guide continued to relay her “anger” towards them. It ruined my experience…as well as others in the group. The guide seemed annoyed and generally unhappy with her job.