Thames Clippers River Roamer: Hop-on-Hop-off-Pass

Blue light nor nhs card warrants a concession si be careful when ordering and paying online. On board staff very nice however terminal staff were abrupt and unhelpful

Be very careful when booking on the website. Calendar takes you to the following day and no help at pier to change date Just tried to sell us another ticket as could use ones purchased for following day. Looks like it’s unlikely to get a refund as well

We had pre-booked our Clipper tickets via the app, expecting a relaxed, scenic journey along the Thames £25.00 each . Instead, the day started with frustration and disappointment. Arriving at the pier at 10am there was no staff to guide or advise us. We’d seen Clipper crews on other boats helping lost tourists, so we anticipated the same courtesy. But when our boat arrived, passengers disembarked, the walkway was removed almost immediately, and the boat departed — leaving us standing there. To add insult to injury, the staff onboard were smiling and laughing at us. Our lack of knowledge was clearly amusing! I trust the Mars crew had a good laugh! As someone with limited mobility this wasn’t amusing and this was far from a minor inconvenience. The lack of awareness or assistance meant we had to scramble to arrange alternative transport, turning what should have been a leisurely start into a stressful rush and physical pain. Over the course of the day, we overheard other passengers voicing similar complaints, which made it clear our experience was not unique. We did use the hop-on, hop-off tickets again later, and the staff we encountered were much friendlier, suggesting it may have been one particularly poor crew on that first boat. Still, the initial experience left a lasting negative impression on our day. For anyone relying on the Clipper service, particularly those with mobility challenges, I would advise caution — a scenic ride can quickly turn stressful if you encounter the wrong crew like us.