12 Oct 2024
Where do I begin? First of all I specifically booked this tour because they pick you up at your hotel, only to find out they wanted us to pay for a separate taxi to be picked up at a hotel located down the road. We decided to get a taxi and meet our guide at the pier. We made the 9 am ferry only to find out after spending 2 hours walking around Cozumel that our snorkeling tour was cancelled. We were told that the next ferry going back to the mainland left 2 hours later. When I reached out to Viator they told me that they were not going to refund me but in the end when I was able to speak to someone over the phone and they did. What a horrible experience and waste of time.