Cozumel El Cielo-Tour mit dem Boot ab Playa del Carmen und Transfer

Escursione imperdibile per chi viene nella riviera Maya, Cozumel da urlo, El Cielo un posto veramente incantato...È una giornata di mare completa e ben organizzata

So disappointed. We arrived to a large group of Spanish speaking guests with a tour guide that only spoke Spanish. This is advertised as an activity that has an English speaking guide. I was traveling with my son and was uncomfortable going to a different island, and onto a boat in the ocean, when I couldn’t understand the instructions or the information being given. I’ve reached out multiple times to request my money back and am being ignored. Unless you speak Spanish, don’t waste your time or money on this.

Where do I begin? First of all I specifically booked this tour because they pick you up at your hotel, only to find out they wanted us to pay for a separate taxi to be picked up at a hotel located down the road. We decided to get a taxi and meet our guide at the pier. We made the 9 am ferry only to find out after spending 2 hours walking around Cozumel that our snorkeling tour was cancelled. We were told that the next ferry going back to the mainland left 2 hours later. When I reached out to Viator they told me that they were not going to refund me but in the end when I was able to speak to someone over the phone and they did. What a horrible experience and waste of time.