21 Feb 2025
Nexus transport did not show for pick up from the resort back to the airport which happened to be a Wednesday. Was told via their App pickup was 11:00 am. We were waiting from 10:40 am until 11:55 am, and then took a cab to the airport for $32 US with tip. Our flight was at 3:00 pm.
As a backdrop, the prior Sunday, the resort Nexus rep said he couldn’t tell us pick-up until the day before departure – a Tuesday. We went to the rep desk that day and was told that was his day off ??? He was also not there on the Wednesday. Tuesday, we called Nexus five times to get confirmation. The first four times we on hold and then the call was dropped. The fifth time, a phone rep took out details, put us on hold, then dropped the call. Then we tried their APP and was informed of 11:00 am pickup. On Wednesday, prior to calling the cab we called Nexus, a rep took our details, then left us hold for 15 minutes with no information about the pick -up.
From the start the service was terrible. Upon arrival at the airport, a Nexus rep suggested we tip him simply because he provided our assigned bus number.
Company excels at adding stress to an already tough day.
We booked with WestJet Tours. Not sure if they use Nexus exclusively, but if you happen to use Nexus make sure you get the Resort Reps direct number.
We stayed at the Melia Caribe, and were very surprised that neither guest services or the front desk could provide any help with contact information for tour contractors that actually set up shop on their premises.