27 Mar 2025
Our family of 4 stayed at the Hilton La Romana in Feb 2025. Our flight home to Toronto ON was delayed by over 24 hours due to weather and other issues with Sunwing. We connected with Reynaldo, our Nexus Tours Rep, over WhatsApp and he immediately helped to coordinate our extended stay at the resort. He was so kind and helpful. He went above and beyond, checking in with us to ensure we were comfortable and kept us updated re: flight and transportation details. Thank you Reynaldo for making our final 24 hours enjoyable and stress-free!