This is a wonderful museum, small, but packed with interesting exhibits. I have been in museums ten times as large, but only half as interesting. Almost worth a day trip to Waterford.
I don't see any similar reviews regarding staff here, so perhaps I just caught this woman on a really bad day, but the attitude I received from the front desk was very poor. I had two tickets to the Medieval Museum, and I took my pass out with the barcode and info on it. We had previously been to the VR Viking Experience and Bishop's Palace and hadn't had any issues with our tickets. They were just scanned, and we were grand. But when I said my hellos and advised I had two prebooked tickets, the woman behind the counter said nothing to me for a moment, glared at me and said with pure tone "...for the Medieval Museum?" Well. Yeah. That's why we're here. Fair enough, brain fart moment maybe, I could give that I pass, so I politely confirmed. She asked to see the ticket, so I confirmed I had it and held the phone up to her, and she said nothing, focused on it for about a minute or two, not saying anything, and then began typing on her computer in front of her. It felt like I was holding my phone up for a long time at this point, and she had begun typing, so I assumed she had the info she needed. I went to close my phone, and she says to me, pure snark, "eh, I still need that." Not "sorry, would you mind showing me that again, the bar code scanner isn't working today" or something to explain why she hasn't said anything or scanned anything. She didn't even ask for my name, or I could have called out the booking reference if she had asked for it. It was really strange and uncomfortable. Once she was finished, she again didn't say anything to me, I figured she was still doing her thing, and she looks up at me as if she's shocked to still see me there. She asks me if I need something else, consistent with her tone up to now, and I said "no, so we're okay to go in?" And that's when she proceeds to tell us to go down the steps and the route we take. The attitude from this woman the whole time was abysmal. I get that this was one of the hottest days of the year, and she probably wanted to be somewhere else, but staff should never give the impression that they don't want to be there. Maybe there was something going on outside her work life, or maybe she was indeed upset she was stuck working on a sunny day, who knows. But there's no worse customer service experience than a member of staff making you feel like you're an inconvenience. I was as polite and as friendly as I always am; I work in customer service myself and I understand we all have bad days, but it ruined the entire museum experience for me and she made me feel like I had done something wrong. It wasn't until my boyfriend said to me that he overheared everything and confirmed she was being pure rude to me. The museum itself wasn't anything to write home about either. The golden cloaks were beautiful, but if that's not of great interest to you, I would give this one a skip.