31 Mar 2025
Raafat (driver) was a very kind gentleman, attentive, and had a very relaxed vibe.
The following review is for the company, NOT the driver.
I booked the tour to start at 5:30 pm, as I was hoping to see the sunset while cruising down the Nile.
The driver, Raafat, picked us up on time and was very friendly, but the problem started when he told us that the Nile tour would start at 7:30 pm because of Ramadan and would take us to Giza to the papyrus and perfume shops, stops that all Giza tours do. We told him we didn't want to go as we had already been there a few days earlier and didn't feel like sitting in traffic on a Friday afternoon.
While Raafat continued driving I contacted the owner or manager of the company we booked the tour with snd told him to cancel everything as it wasn't what we had requested or described during booking.
The gentleman was very insistent that the papyrus tour was free and that no one did that (I repeat, all tours do that). It was Ramadan and therefore the tour would start two hours later than we had booked, something he never told us when he contacted us. After a few minutes of exchanging messages in which we insisted we didn't want to do that, the manager mentioned that "the driver had told him we were the ones who told him we wanted to do the spice tour." A complete lie, he finally contacted his driver and they took us straight to the cruise.
We waited an hour for 7:30 pm for the tour to begin. It was 8 pm and we still hadn't left the pier, having had a decent dinner that didn't include drinks.
The Nile tour lasted only 40 minutes and not the 2hrs as advertised. Beware of misleading information as it seems that rules and formalities don’t exist here.