05 Apr 2023
We booked a 2 day tour with breakfast and lunch included. On the first day we arrived at noon and had the Aktau and Katutau on the 1st day instead of on the 2nd day. On the evening of the first day it was said that we would not get lunch for the second day, although it was and is still in the tour schedule. I contacted the travel company and was told that it was "one of the cheapest offers and there was nothing cheaper". It still didn't answer my request. "We also adjusted the prices yesterday" was the next sentence. We hadn't booked the tour "yesterday". That's why I still don't understand what the price adjustment has to do with the content that wasn't promised and booked to us. I booked it and I want it. Whether or not the price was adjusted the next day is no longer my problem. On the 2nd day after breakfast at 8:38 am we left for the dunes and the tour ended at 11:00 am and we went back to Almaty although the plan was 5:00 pm. Around 3:00 p.m. we were back at the hotel. The driver was ok, but he didn't serve as a guide. We saw what was planned, but unfortunately it wasn't a guided tour. Good that the sights were explained with the information boards. It's an outrage that I wanted to invest my hard-earned money in something nice, but got something like this. Just because we're not in the country "regularly" doesn't mean you should pull that kind of thing off with tourists.