Uyuni Salt Flats - FULL DAY - La Paz - Uyuni - La Paz

Disgusting the way the company speaks to you when you finally get a response. See my screen shots for proof. Ticket states 7am at bus station but you have to be there at 21:00 makes no sense. Don’t issue tickets for the wrong times. They ignore your calls. Again see screen shots I have uploaded. I spoke to multiple people including tour guides who stated the 7am ticket is for the salt flats and I should have got the bus the night before. I asked the company this and I got a response of 9pm. So was this for the night before or the date of the trip. Like I said I couldn’t get through to clarify. I tried to find the office from the WhatsApp address but couldn’t. I asked around the locals annd other travel officers and they stated it didn’t exist. I got a response at approx 4pm stating to just get on the bus at 21:30pm. No names were given of who would collect me from the station or information on the bus journey home. I also thought while I am at the bus station ill Check to see if I was actually booked onto the bus. Safe to say I was not I took a picture of the print out of passengers which I have blocked out last names and numbers for confidentiality. I ended up booking with feel Bolivia who have been great. Because I didn’t want to miss out due to this company’s incompetence. Their tour was the same but again so much cheaper and I was met with nothing but kindness from them. This company refused to give a refund despite to even providing the service hence escalating to trip advisor. The salt flats is an absolute must because it’s amazing but please avoid disappointment and go with another operator.

An amazing place out of this World. A must if you ever visit Bolivia. If you're in La Paz, you must go there and take the night bus to Uyuni. It's worth it.

The experience if the salt flats was wonderful - which was my objective. The logistics to make the happen were unsatisfactory. I arrived at the bus terminal with the instruction to go to 'Uyuni Salt Flats' and a phone number. The company was not there and the phone number didn't work. I tried to contact Viator but it was outside business hours. I then went to 4 different tour agencies and was finally able to get a ticket on 'Omar' which left at 9pm (vs 9:30 as stated on the ticket). Once in Uyuni everything seemed well but it was a different company than Uyuni Salt Flats. The breakfast was good but we then had to wait a couple hours before the tour began. After the tour, and back at the bus terminal in Uyuni, I went to Omar to get my return ticket to La Paz. I wasn't in their system. I was able to eventually book an independent seat with them and made it back to La Paz this morning. The ticket wasn't expensive but it the entire process of transport to and from Uluzi was a failure. I personally believe that 'Omar' just booked me the first ticket thinking it may have been on a mistake on their part or they just wanted to help me out since they had room available. That wasn't the case for the return trip though.