26 Feb 2024
TripAdvisor DID NOT pass on our booking to the Tour Company until the morning of our tour.
We booked and paid well in advance.
We called the Tour company as they were not at our Hotel as planned and they informed us that they had only just received the details from TripAdvisor and were frantically calling to try and find a car and a guide.
We were supposed to be picked up at 7.40am but were waiting in the hot sun at 9.40am still waiting for a guide.
Very Very Poor service from TripAdvisor and I wont book with them again.
The Tour Company did their best for us and offered to extend our tour but as we were now walking Temples in the Full Heat of the day it was exhausting and not enjoyable.
It was in no way the fault of The Tour Company "Angkor Thom Siem Reap Tour" as they had only been given our booking that morning. Maybe contact them direct rather than using TRIPADVISOR.
Very Disappointing by TripAdvisor and a shame to have left a bad feeling with us rather than a happy one that we should of had, as we had planned well in advance.