08 Dec 2022
The dinner was great.
But never book from This App. Very poor experience on our special day.
The ticket mentioned inclusive of 1 hr SPA and sea food buffet dinner. When we arrive, the hotel told us that the agent booked only for dinner and no spa. We have to pay the charges if we go Spa. They OVERCHARGE and SCAM the visitors just only for dinner.
We had to wait long time (more than 30 mins) to get contact with Trip Advisor agent. No local agent in Thailand. We had to call Singapore-YTS Holidays Co Ltd. The customer agent (Indian Accent) made joke when we complain. He made excuses of covid. It’s already end of 2022. No covid any more and we already been to Spa and they are fully operational.
NEVER book from that agent.