28 Feb 2020
We had a short stay in Berlin and bought some tickets for the bus tour. The staff were lovely including one guy who ran after us as he thought we were lost because we were studying their map.
There are 2 bus routes and when on the second bus route I thought I had lost my phone on the first bus. I spoke to the driver in very bad German, as I was panicking. He was lovely and called control to see if it had been handed in. He then advised us to go to the Ice Bar, we assumed because they spoke English! The staff there were incredibly sympathetic and helpful - we spoke to the friendly receptionist and helpful boss, who contacted everyone to check the buses immediately and advised us to call back later.
After a couple of hours of retracing our steps and lots of panicking - we discovered when we got back to our hotel that I had left my phone there. I was very relieved but was so grateful to all the staff on the buses and Ice Bar for their empathy and helpful attitudes. All were fantastic. Vielen vielen dank. You are all a credit to Berlin - a lovely city with lovely friendly people.