Bourbon & Derby: Makers Mark OR Buffalo trace + Churchill Down

Our driver Onel was excellent. We did have an issue at four roses but it was nothing to do with the tour and more to do with an external issue that forced us to stay longer and we missed the tour at bulleit because of it. Otherwise everything was great

This was horrible! Our driver showed up in a vehicle with a stained seat. We were dropped off at Churchill Downs and the tour was only 20 minutes long when we were told it would be a tour of the entire facility. When we inquired at the front desk to see if there was some sort of mistake we were told we had been booked on the basic tour and it cost only $20.00! That is not what we paid for through trip advisor. We decided to go ahead a look through the museum but our driver texted me and said we have to hurry and leave so or we would not make it to the distillery tour portion in time. So we got back in the car and headed out. After about 15 minutes, we started to wonder where we were going. The driver said nothing and just handed us pamphlets for a distillery. It was not one of the distilleries listed on the website. Also, it was an hour away! we asked the drive what was going on and he didn't respond. We started to get nervous. We followed the route to the distillery on our phones the whole way. We got to the distillery and got checked in. Our driver checked in for the tour as well! We asked him if he was going on the tour too and he nodded yes. We exclaimed "your our driver! you can't drink!". He just shrugged and we said this is not ok! Then we get inside we find out that the tour does not start for another hour! We stopped our driver and said "wait, why did you say we had to hurry or we would be late?" . He replied "we can go to the bar and get some drinks". at that point we decided this was not a safe situation and ran away from him. We found a staff member of the distillery ans asked for help. We explained the situation and he agreed it was weird. We told him we had paid $239.00 each for this tour and he stopped us and said "why? this tour is free". At this point we were sure we were being scammed or something. I texted the tour coordinator and told her all of this and that we were canceling this farce of a tour. She replied"Excuse me? please go to your driver. He is waiting in the parking lot". That made no sense. The driver was in fact, lurking behind a display case and watching us. We asked the staff member if he could help us get away from this creep of a driver and he kindly helped us. The driver took off at this point. In the end, we were scammed out of a lot of money, stranded and had to have a friend come and get us but we were at least safe. Now I'm trying to figure out if I can contact someone to get a refund.

BEWARE, DO NOT BOOK THIS TOUR IF YOU ARE A SOLO TRAVELER. i booked my tour approximately 2 months ago and last night I received an email (text) that they were cancelling my reservation because I was a solo traveler. My trip is planned for a week from today!!!!!!!1. I could not believe my eyes. REALLY??? Why did you let me book the reservation in the first place??? The tour was my specific reason for planning a trip to Louisville. I book my flight and reserved and paid for my VBRO rental (which are not refundable at this point in time). I am so offended and angry, this is discrimination again single people (widow's) who want and can travel solo. They refunded my tour cost, but what about the $1,000 plus expenses I must eat, because I was tricked into booking a solo ticket for the tour (Churchill Downs and Makers Mark distillery).