27 Mar 2023
Viator let us down on this experience, and we are still waiting for them to make it right. Our local company did not show up to bring us on our excursion so we waited over 90 minutes for them to arrive. This resulted in us missing out on everything except the waterfalls (which were amazing!). When asked about compensation, Viator said we have to deal with the local vendor. Our money went to Viator, and they should be the ones compensating us. The local vendor speaks very little English and is not easy to contact. The entire purpose of using a company like Viator is for them to serve as a mediator, and they are refusing to do that for us. I would recommend the Damajagua tour to anyone looking for an adventure! I would not recommend Viator.