ATV's (shared), Ziplines & Cenote! Half-Day with Transportation from Cancun

Our day with Altustours, arranged by Viator, was far more memorable than we expected. The Altustours staff made every effort to ensure our safety and enjoyment on the zip-lines, the ATV riding, and our swim and diving at the Cenote. Our day started with a van picking up up from the lobby of our hotel. The driver was kind and helpful. The trip to the site was enjoyable and we felt totally safe. Once at the site, the local staff seemed determined to accommodate us in every way we wanted. The zip line part of our day was explained to us in detail and the staff carefully helped each of us into our harnesses. Once on the platforms, a staff member connected our harnesses to the lines and repeated the instructions given before we reached the platforms. As we reached the next platforms, a staff member helped us gain our footing on the platform, release our lines, and told us how to move toward the next platform. I never experienced even a moment of apprehension. The staff exercise the same care and concern for us when we boarded our ATVs. We were schooled in how to accelerate, brake and steer the vehicles. The staff ensured that we all wore well-fitting helmets and coached us in how to steer through both dry and wet terrain. My family had a great time. I recommend this adventure to anyone who wants to enjoy and thrilling day with a 1/2 hour drive from Cancun.

Didn't like this excursion. It was my son's birthday. Once arrived, no smile from the guy. We look like a pack of herd for them (money making only). The guy basically EXPECTED us to pay for the locker, etc. They gave us a hard time for our PROMISED water bottle at the end. I had to show them a screenshot of it. The restaurant waiter EXPECTED tip when the service wasn't good. All in all, it was horrible. I had to sit behind the guy on the ATV ride. Of course I didn't buy my picture because he's in it. I bought my husband and son's picture on the ATV. It just felt like all they want was more money. They didn't make us feel welcome. I will never use this place again. First and last time!

I paid for 3 adults (atv, zip line & cenote swim) because my 12 yr old son is considered an adult. When we got there, it was a long wait to check in. Then Alberto (not a friendly face) basically made us paid for insurance. We said no and he made a comment like YOU WANT TO PAY THOUSANDS IF YOU WRECK THE ATV. We ended up paying it. He said $10 for 2 ATVs. They didn’t even let me drive one. Then why did I pay for insurance then?!!! My son only did 1/6 zip lines because he didn’t feel safe. (No refund or accommodation for it.) Lunch time we didn’t even get our 3 bottle waters which was supposed to be included but we had to fight for it. Another group of girls from Miami had to argue for their bottles, too. Lunch was barely enough. The waiter wasn’t nice at the beginning until the end when he wanted tip. After the zip line, I asked where the cenote is and they said wait for your group?! I was annoyed and walked away. (My group was gone.) We were the last 3 out of my group. We didn’t even go to swim! After I ate, I asked to see pictures that they took and their computer with the next arrow didn’t even work so I couldn’t even look at my pictures. I had to rush and pick 4 so they email me. I tried to buy all of it as a package thinking it was $35 but he said there’s 3 people in my pictures so I had to pay more (wth?!). Of course there’s 3 people, my husband and son! They just want money and not make customers happy! I will not recommend this place to my friends! I paid $25 plus a stupid 16% credit card fee if no cash for 4 pictures to be emailed to me.