20 Apr 2023
Really disappointed with the tour operator Cancún Sailing, which is not a reflection of Viator or the boat crew, which were very good and provided excellent service. At check-in, we were offered a VIP upgrade package for an extra US$60 per person which we took. What a rip off! They made it sound like an exclusive high end tour. It was exactly the same as what we had bought, except in a smaller boat. The snorkeling was at the same place as all the other tours, extremely crowded and very short. Buffet lunch was at a Punta Blanca Restaurante with other tours as well and it was very poor. Beach Club access was just that, access, as it did not include chairs, umbrellas, food, drinks, or anything else. In their defense, they did explain that chairs and food were not included in the price but we were expecting at least a palapa or palm tree to sit in the shade. Don't fall for this sales tactic as we did. Do your research and pick a good tour operator.