"WOMEN'S ISLAND TOUR VIP EXPERIENCE"
Just disappointing, they sell you a totally fake vip experience.
cancun sailing is a place overrun by its operation, where a premium bar does not include a simple lemonade, where a premium margarita is still with jose raven, fresh and sprite where you will arrive with your vehicle and you will be stressed from the first moment because they do not have parking, quite understandable for any other Enterprise but not for a fleet with that Capacity (in covers), as it may not have occurred to them to put a real valet parking, one that if you represent the Enterprise ????
They excuse themselves by saying that the valet does not work with them however he brings his shirt on and the Enterprise knows it, the same shirt as all the personnel of operations portal , the most expensive Service of valet that we have paid $400 pesos sres, subsequently we arrived 1 hour before our departure time, we arrived at 9 am for our check in, however after standing in a long line when we arrived at the counter our reservation that saori took at 6.46 pm on August 17, was not entered into the system so we had to wait for them to resolve this situation, (even after having Covered the amount of $582 dollars a day earlier) this cost us that they did not send in a boat that leaves 10:30 am and not wings 10 am as initially booked, being near the counter waiting for a solution to our problem we noticed that several people were told similar situations , the reservation does not appear, was not entered, is not confirmed appeal to have their payment Covered, once the situation is solved I turn to management to express my dissatisfaction, I attend to roxana (manager) something busy and premiered by being a moved day apparently, once I explained the situation, the non-existence of my reserve and that I left affected by its lack of seriousness, was their response that many boats and schedules do not always follow the same as they ask if I had not come to them in time? I don't think so.
Once I head to the boat and get on board , noe guide of the greuz boat does its magic a wonderful attention on the part of noe that practically on the day save our professionalism and excellent customer service, more guides like noe would be a good idea cancun sailing or rather, noe as manager would work better than roxana.
When we arrived at the supposed beach club "zama" we realized the mistake we made with this tour , you are served in glasses that looks like you are in a piñata, 2 waiters attending more than 100 people, plates and glasses not collected on tables already empty for a long time, the flies hovered around, the waiters only approached to ask for tips when we stood for drinks, cutlery , they did not even have toilet paper in the bathing area.
I think the staff on board the boat do a very good job, however the check in process, leaves a lot to be desired, the supposed beach club not to say, the lack of responsibility for their errors of operation, no one answers for them, their premium open bar is totally false , there is no such thing , we were fortunate to go last year to island women in a small boat we spent 4 times less , we wanted to try the vip experience and honestly only the cost was a vip charge (almost $600 us for 4 adults and 1 child).
Cancun sailing owner, don't trust don't leave your Enterprise in the wrong people's hands, your marketing is fake, they don't have good quality on this tour , there's nothing special about it , if we take your boat staff off the tour this greedy and overrated, invest in lemons for a good margarita, you don't even have pineapples strained in your premium free bar, bigger companies have fallen do not fall into monotia!!!!