07 Jul 2025
Overall a great experience! Victor our guide was great! He led us through the underground river secreto and was very informative regarding the rock formations and the ecosystem in general in Río Secreto. Would say that the transportation communication for pick up was lacking. You have to call or email them to arrange the pick up even if you select the pick up option on viator. Even then, if you have a Monday tour, I never got communication on Sunday even after attempting to call and text different numbers they provided. I had to reach to viator customer service for them to then reach out to the provider, who then gave me our pick up time. Such a hassle to just want to understand the pick up time. I would recommend calling or emailing them two days in advance given our experience with that. The good thing is that the excursion itself was worth it and would go again.