29 Dec 2024
Hello, I had a horrible experience today and the service provider has conned and forced money out of me. I booked for 3 adults and 2 children. In the booking space on Booking.com, there was space for 3 adults which I paid £31.81 promptly. The children under 13 years were to be free and no payment was to be made. On arrival at the bus with the family, I was forced (at technically gunpoint) to make a payment of another MAD200 (£20) for the two children who were below 13 years old and who were meant to be free. No receipt was issued to me for this payment. Not only that, there was no guided tour service at the destination, the family were just dropped off with no lead and told to wander across the town with no guidance. I could have done this trip at far less cost if it was just to come to Essaouira and wander about for 3 hours.