23 Feb 2023
Everything went smoothly during this tour of Costa Rica. Destination Services even agreed to provide free shuttle service from the airport to a hotel I booked the day before my tour started. Moreover, several days after the tour was completed they provided a free shuttle from another San Jose hotel back to the airport.
My one complaint was my customer representative. Sometimes they were slow to respond to my questions, and often their default response was to refer to the Viator Welcome Letter, even when I told them that document did not provide the information.