Mega Combo Family Adventure

I had a problem with this service. First I contact Marco for information on Catamaran Tours, and he sends me the information, so far everything is fine, he responds quickly. I receive the information and I have the query about facilities for a person with mobility problems, it tells me that there is no problem. Process to deposit to secure the field. $25 per person. He doesn't send me a receipt or anything but he gives me the tour information the next day. Upon arriving at the boat, they first tell us that it is not the same trimaran that they had indicated to us and that it is due to scheduled maintenance. Which has always been like this. Which indicates that Marcos lied to us, when I contacted him he responded that he would refund the money in the afternoon. Well that didn't happen. I recommend NOT using their services, it may be that if everything goes well your tour will not be a problem but even the slightest inconvenience will be a waste of your money. These types of scams are based on the fact that tourists are not going to file the respective complaints. I recommend you contact the boats directly and NEVER use intermediaries like Marcos. His last message was requesting the information for the deposit and later he did not respond again

Marco is a scammer. Do not pay in advance for anything, he will take your money and vanish. No genuine tour or service requires payment or deposit before. If staying at the RIU property, purchase your tours from the group on the property not on the beach.

Dear All: This was a truly terrible and dangerous choice. I recommend that Tripadvisor do a better job of vetting these companies. We booked and paid for this trip. The day before the tour (actually a mere 9 hours before), at 10 pm. I receive a cancellation of the tour. We had no other option with this late cancellation. I was told I would be refunded, but I am looking for the substantial refund. The reason I was told for the cancellation was bizarre. I was told that the bank accounts of Marco Polo Adventure CR had been frozen by the Costa Rican Government. Apparently, it involved a criminal investigation of money (too much money) in the account, we were told. While that sounds like money laundering, we do not know why the Government would seize bank accounts. Also Marco Polo Adventure could not accept credit card transactions even those that had completed, like ours. So Marco Polo Adventure said I would have to pay cash for the tour and that I would be refunded the credit card transaction. At that point, I was forced to make a decision: go on a tour with someone perhaps under Government (criminal) investigation by giving them cash (before my refund was received) or deprive us of enjoyment of a tour. We chose the latter. How can we deal with a company sinking in bankruptcy or insolvency because the Government had seized their accounts for too much money (suspicious activity) in the bank account. Tripadvisor, shame on you for not making sure these companies are safe, solvent, and reputable. Marco Polo Adventure CR, shame on you for waiting until the last minute to cancel the tour and then demanding cash to be able to continue the tour. Both of you had only your own self interest, leaving us to risks, dangers, and peril. Tripadvisor, you have to remove Marco Polo Adventure from your offering because they are in trouble with the Government. Even if the issue gets resolved, the ethics of the situation are horrible. You cannot trust this, and it could have been worse if we paid cash. Worried about solvency, no doubt our safety would have been further compromised. Buyer beware. This is a very bad situation and could have been a worse tragedy.