Mega Combo Familie Avontuur

Tuve un problema con este servicio. Primero me contacto con Marco para información de Tours en Catamarán, y me.envia la info, por el momento todo bien, responde rápido. Recibo la info y tengo la consulta sobre facilidades para una persona con problemas de movilidad, me indica que no hay problema. Proceso a depositar para asegurar el campo. $25 por persona. El no me envía un comprobante ni nada pero me facilita la información del tour al día siguiente. Al llegar al bota, primero nos indican que no es el mismo trimaran que nos habían indicado y que es por un mantenimiento programado. Que siempre ha sido así. Lo que indica que Marcos nos mintió, al yo contactarlo me responde que en la tarde me realiza la devolución del dinero. Pues eso no sucedió. Les recomiendo NO utilizar sur servicios, puede ser que si todo sale bien su tour no sea un problema paro al mínimo inconveniente vana perder su dinero. Este tipo de estafas se basan en que los turista no van a interponer las denuncias respectivas. Les recomiendo contactarse directamente con los botes y JAMÁS utilizar intermediarios como Marcos. Su último mensaje fue solicitando la información para el depósito y posteriormente no volvió a contestar

Marco is a scammer. Do not pay in advance for anything, he will take your money and vanish. No genuine tour or service requires payment or deposit before. If staying at the RIU property, purchase your tours from the group on the property not on the beach.

Dear All: This was a truly terrible and dangerous choice. I recommend that Tripadvisor do a better job of vetting these companies. We booked and paid for this trip. The day before the tour (actually a mere 9 hours before), at 10 pm. I receive a cancellation of the tour. We had no other option with this late cancellation. I was told I would be refunded, but I am looking for the substantial refund. The reason I was told for the cancellation was bizarre. I was told that the bank accounts of Marco Polo Adventure CR had been frozen by the Costa Rican Government. Apparently, it involved a criminal investigation of money (too much money) in the account, we were told. While that sounds like money laundering, we do not know why the Government would seize bank accounts. Also Marco Polo Adventure could not accept credit card transactions even those that had completed, like ours. So Marco Polo Adventure said I would have to pay cash for the tour and that I would be refunded the credit card transaction. At that point, I was forced to make a decision: go on a tour with someone perhaps under Government (criminal) investigation by giving them cash (before my refund was received) or deprive us of enjoyment of a tour. We chose the latter. How can we deal with a company sinking in bankruptcy or insolvency because the Government had seized their accounts for too much money (suspicious activity) in the bank account. Tripadvisor, shame on you for not making sure these companies are safe, solvent, and reputable. Marco Polo Adventure CR, shame on you for waiting until the last minute to cancel the tour and then demanding cash to be able to continue the tour. Both of you had only your own self interest, leaving us to risks, dangers, and peril. Tripadvisor, you have to remove Marco Polo Adventure from your offering because they are in trouble with the Government. Even if the issue gets resolved, the ethics of the situation are horrible. You cannot trust this, and it could have been worse if we paid cash. Worried about solvency, no doubt our safety would have been further compromised. Buyer beware. This is a very bad situation and could have been a worse tragedy.