Cultural and Historical Audio guided walking tour Tour of Otrobanda, Willemstad

I purchased the audio guide at 8:06am. There was no information provided about how to access the audio guide once purchased. Within 20 minutes, I requested a refund as I did not have any information to access the guide purchased and I was already in the neighborhood where it was to start. One hour and fifteen minutes later, I had a message in TripAdvisor that provided a link to the app that needed to be downloaded. This also had a code to redeem the tour. I input the code but received error messages that code was already used and was unable to access the tour. I responded to the message stating the code did not work but received no reply. My request for a refund was replied to by Viator who simply said “no” but still did not provide me with new information to access the audio guide that was purchased. I emailed them a handful of times and the only response I got was “sorry no refunds”. I even asked for a new code to listen to the guide at a later date and was ignored. As of now, 2 full days later, I still have not received an active code nor access to the guide I purchased. Viator refuses to refund and now stopped responding. I am no longer in Curaçao but would still listen to the guide and pay if provided with the guide that I purchased but as of right now Viator charged me for a guide never provided. I have to open a dispute with my credit card. Do not work with Viator. I should have purchased directly from PocketGuide (the actual tour provider) which was also at cheaper cost. I will not do business with Viator again, especially a tour of any significant money. This one was pretty cheap (still more expensive than direct, which I did not realize until after) but they have been terrible to deal with.

I spent more time trying to get into the system, and it was very confusing so we could not take the tour.

This really was a great experience. Loved the fact you can stop wherever you want. Lots of great information without getting boring. No computer voice. We stopped at nettobar and Mairas kitchen. and then continued the tour again. A definitely MUST DO! The app guides you through Otrobanda and people are really friendly.