03 Dec 2024
Viator changed the time of this. tour from the morning to 6pm in the evening AFTER our cruise ship was to leave. We cancelled the tour on the basis of their guarantee and despite 3 email to confirm this they still charged us for the trip. Still trying to get our money back. Even more annoying given we booked another Viator trip in the morning which we went on. Would seriously question using them again the cancelation guarantee is not what it claims to be