14 Apr 2023
Me and two excited kids booked a Full day Jeep safari, but they mixed up things and forgot to take us!!
We were in constant contact with the organisers, the day before and on the actual day of the trip. The meeting point was 8:15 in the hotel, we exchanged 2 or 3 messages about where to wait, and that they will be 10 minutes late, and which jeep to take. We waited until 10 when they finally told us that they mixed up things and forgot to take us and forgot to tell!
We were very disappointed, being there with 2 kids who were so much looking forward to the trip. Because of the (very) late call we couldn't book anything else instead either.
The cost was immediately refunded, but this didn't make up for the disappointment we had.