Half Day Dubai City Tour (Sharing Basis)

I booked the tour just the prior evening.. Sowmiya, the agency representative was helpful in getting this confirmed at short notice. The guide, Rehman, came on time and took us around in a private tour explaining that the group tour was overbooked. He was informative and knew his way around the place to get there quickly. Recommended for anyone with limited time to have a quick view of popular landmarks.

De chauffeur melde zich ruim voor aanvangstijd en had de aparte naam in Whatsapp 'President Roley'. We waren met een groep collega's van 5 personen. Ik legde uit dat het merendeel nog nooit in Dubai waren geweest en dat ik het optimale eruit wilde halen. Tevens heb ik een stop aan het Dubai frame ingelast en ons laten afzetten bij de Dubai Mall. Het woord 'City Tour' is onterecht. De bestuurder is geen gids en verteld helemaal niets. We stelden regelmatig vragen en er volgde dan een kort en soms niet kloppend antwoord. Erg teleurstellend om 4 uur rond te rijden met iemand die nauwelijks iets verteld. Een lokale taxi is goedkoper en zal je wellicht meer vertellen. Kortom puur als chauffeur heeft men hun plicht gedaan, echter het mag niet het woord 'Tour" hebben want de persoon heeft werkelijk geen belangstelling in wat hij doet.

Not a great tour agency representative. But Great Tour and Great Tour Guide. The tour agency representative ( I believe her name is Sowmya) was poor in communication and I had a bad experience (read more below). However the tour was excellent and my tour guide Rahman is great and friendly and compensated for the terrible experience the tour agency representative did. BAD EXPERIENCE (see good experience below): The tour agency representative was very poor on communicating on WhatsApp. The day before the tour I texted at 9am and asked for what time is the pick up. She told me she will let me know. AT 4:48pm I had to text her again since she never texted me back. At 5:15pm she said pick up time is 8am to 9am. The day of the tour I was at the lobby at 7:50am. At 9:04 am, they have not picked me up yet so I contacted the representative.   She never responded to my text or my phone call.   She really avoided me, since she know she messed up. At 9:42 am, I tried to reach her again, she finally responded  via text and gave me a lie.   She still wont accept my phone call. My hotel called he up and she answered.  She was avoiding my phone number that is the reason she didnt answer. She said that the tour was waiting for me for 30 mins outside  the hotel. I told her that is a COMPLETE LIE, since i have been in the lobby at 7:40am and if the tour was waiting for me for 30 mins out the hotel (which is not true), they would have gone inside the lobby and ask around people sitting in the lobby.  Also they will ask the hotel to call my room.     Also i was sitting since 7:50am  in the lobby where it faces the front of the hotel and it has a glass.  So I can see if the tour guide was waiting outside.  But all she was telling me are all excuses and lie. Then she told me “what I want to do because it was my fault I missed the tour”. I told her “Dont give me excuse because all what you are saying is a lie since I have been waiting in the lobby for 2 hours”. Later on she called me and she said she arranged a private tour for me with 2 other people for 11:30am. When I was at that private tour, I found out that the other 2 people I was with, they were also not picked up and they have been waiting for 2 hours also in their lobby.   But they were given a different excuse.   They were not happy too. That is when we found out that, our theory was right, the tour agency messed up and screwed us up and forgot to book our tour.   So she wasted our time by having us wait for 2 hours in the lobby of the hotel. GOOD EXPERIENCE: Rahman knew that the agency representative had messed up the experience and he went above and beyond to accommodate and make our tour great.   He is the best. He picked us up on time (11:30am), actually he was even early. He is friendly and knowledgeable.   He was accommodating of our concern.  He was on time.   He drove us all over Dubai and followed our itinerary and he made sure that even though we started late, that everything in our itinerary has been fulfilled.   He is an asset to the Tour Agency.   He compensated for the mistake that was done by the Tour representative.     Because of his Great service I WOULD RECOMMEND RAHMAN AS A TOUR GUIDE/DRIVER and i would recommend his company ( but not the representative he gave us a terrible experience).