04 Dec 2024
They did not pick us up. The pick up time was from 5:55am to 6:00am. There are 8 in our group. We were waiting from 5:45am to 7:30am. The hotel receptionist even called them but no answer. Even Viator representative called them, no answer either. They lied that they took a picture outside and we are not there. My husband and I were outside asking for other tour guide if they are the one going to Chechen Itza. The 1st and 2nd from other companies, we have no problem. Do not get this tour. I am fighting to get my money back. Shame on you! Very unprofessional. I booked a last minute tour through SAT Mexico Tours.