23 Jul 2025
I contacted the company before booking to confirm if Balandra Beach would be part of the tour. I was told the driver would advise us on the best options and get us in. Based on that, I booked the tour. We drove all the way there only to be turned away at the entrance. If I had known access wasn’t guaranteed, I would have made other plans.
The driver then took us to a different beach that was dirty with trash, what looked like sea roaches, full of flies, and nothing close to what we expected. We didn’t receive the full tour experience that was promised in the listing nor the one promised via email.
I reached out for a refund, but the company refused to take responsibility. I feel misled and extremely disappointed with how this was handled. I wouldn’t book with them again.