16 Nov 2021
The negatives: they cancelled our trip and only contacted us via WhatsApp (something we don’t have) to let us know. On the day of we waited and waited at the departure point. We also “lost time” so to speak having planned for this trip.
The positives: they processed our refund very quickly (in full) and we’re very polite and friendly about it.
Note to management: make sure to contact guests via email - not only WhatsApp!