04 Jun 2025
If you make reservations with other people make sure you pay together. We made the reservations on the phone but gave 2 different credit cards and told them we wanted to be together in the same car. That day they put us in different cars. The poor tour guide didn’t know what to do. He tried to call his office with no answer. We call Viator but took a while to get anyone but then my husband was able to chat via text. He was told it was basically our fault due to not paying together even though we booked the tour by phone and was assured that there will not be a problem. It all worked out at the end due to a wonderful tour guide. It was just very stressful. We have used Viator many times and this has never happened. Hopefully it will never happen again.