30 Aug 2024
We booked a private city tour in Gothenburg through Viator, and unfortunately, it was a disappointing experience from start to finish. The tour company initially contacted us to reschedule from 9:00 AM to 10:30 AM due to a lack of available guides. On the day of the tour, they contacted us again, stating they would be 15 minutes late, but in reality, they arrived 35 minutes late.
To our surprise, the tour was not private as advertised. Our guide rented city bikes for the tour, but the quality was extremely poor—no helmet options, and the bikes had limited functional brakes, making the ride unsafe. Throughout the tour, the guide was frequently on his phone, either texting or calling, which took away from the overall experience. To make matters worse, 40 minutes into the tour, we stopped for a coffee break, which wasted another 40 minutes of our time.
After the break, the guide offered little to no interaction or information about the city. He didn’t pay attention to the group, which felt particularly unsafe in traffic. We were so disappointed with the tour that we decided to leave early.
This experience fell far short of our expectations, and we do not recommend this tour company for anyone looking to explore Gothenburg safely and informatively.