30 Oct 2024
We had a bad experience with this tour booking. When we booked it accepted our hotel as a pick up location. But 2 hours before the tour they said they couldn't pick up from our hotel, even though they had accepted our hotel pick up, we had already paid. We asked for a refund but they wouldn't. They offered a 1 way taxi or grab free. The point was they accepted our pick up & drop off location thats why we booked with them they took our money but when they messaged to say we were to far away, wouldn't refund our money then called us rude. They kept our money 1,800000VND - $113 AUD. We asked a number of times for a refund but they kept the money, we would not recommend this tour be careful.