01 Apr 2023
The tour guide herself was wonderful, unfortunately we did not get what we paid for. I realize now that the Crossing Vietnam did not have enough interest for the food tour plus the night market ($30) so the tour agency put us with another couple who just paid for the food tour ($23.) Instead of telling us oh well we can only offer you the food tour and refunded the difference, the agency collected the extra money and just did not provide the complete tour. We should have realized this when the guide and the other couple looked very confused when we talked about visiting the night market. In addition, the couple had no interest in the night market.
We were also torn, as the buses stop running at 9:30pm and had we been jerks about insisting on the night market, the guide would have had to taken a Grab which I was afraid may have eaten up her tip.
We had a wonderful guide with excellent English skills. It is not her fault that her Crossing Vietnam is not honest in its dealings.
It must be difficult for Viator to make sure that its subcontractors live up to the descriptions of the tours.