19 Feb 2025
I really enjoyed the tour. It worth the money that I paid. The tour guide named Henry was very helpful and told us a lot of historical facts about the island and the volcanos. He is very knowledgeable. He did a great job as a guide. The only thing that I am confused about is the xenophobic attitude towards my friend and I. I speak with an accent and the tour guide imitated my accent all day long considering that as a joke. It was funny in the beginning , but became annoying after it was repeated constantly. It seems like your company has a lot of experience in tourism and I am surprised that you don’t instruct your employees about cultural aspects of hospitality. This type of jokes definitely don’t spread the “aloha” culture which is proclaimed by Hawaiians. If the guide who works for your company tried to break an ice by making jokes about my heritage, that definitely did not work, because such behavior builds a wall between customer and a company representative. I really want to suggest your company to my friends because as I said before I enjoyed the tour. The question is: should I do so? What if my friends are treated disrespectfully by your employees?