22 Sep 2025
Reservation #305051709 - Cancelled due to stormy weather on Montreal
Hello.
After several requests, the refund of the flight that was cancelled due to bad weather on Wednesday, August 13, 2025, has still not been made to my PayPal account
I understand the 10 days deadline then I was told 15 days deadline by Helicraft by phone
Today, more than a month later, no credit transfer to my PayPal account
Please make the necessary arrangements to make the refund
Upon booking, my account was immediately charged €319.16
I called Helicraft that day who replied that he had made the refund of CAD$335.45 to your platform
You will understand my dissatisfaction to date after a month and a half
Helicraft informs me that the refund has been made to your account in the days following the cancellation!!!!
My account is still not credited! 319.16 € is not a sum that I wish to go in the air!!!!
Looking forward to your return
Regards
Carole SELTIER