20 Aug 2023
Unfortunately, our Segway tour was cancelled at the last minute due to another booking that came in later from a different group, which was much larger than the 2 of us. With only a few hours in Helsinki, my wife and I were excited to see the city and booked this trip months in advance. The larger group ended up bumping us, and we had no chance to book something else. The tour guide Edis was sorry and the tour provided a full refund, but it meant we didn't have a chance for something else. Edis used his time to give a little walking and scooter tour, but we would have preferred the full experience. This was NO fault of Edis. It was the fault of the company itself, for not living up to their word of re-confirming the booking no less than 4 times, and then bumping us at the last possible moment.
Travels just need to be aware, that should you book, there is a chance you'll get bumped if a larger group books later.