17 Oct 2022
The tour was amazing. The guide and the driver were very informative, friendly and professional. They brought us to amazing places and delicious restaurants. Everything was laidback and enjoyable. The hotel we were in was beautiful in a good location. The tour van was new, clean and very comfortable. During the tour, the communication was great.
Some negatives. My hotel pick up location in Istanbul changed. I contacted the tour operator several days before the tour 2 times about the change but no reply. I contacted Viator 3 times. They contacted the tour operator and said the change was received and I will get a confirmation or a reply. I did not get a reply from the tour operator until 9PM the night before the day of my flight to Cappadocia. The tour description says we will be picked up at 11.am. The itinerary we received at 9pm said we will be picked up at 5:30am. That was annoying because our hotel includes breakfast which we already paid for and we also made plan to see something that morning….. but we were just glad that she replied and that we have a confirmed schedule.
Besides the poor communication in the beginning, I think the tour is a good deal. We had transportation to all the events and food was included. Once the tour started, everything was taken cared of and all we had to do is show up. The guides were wonderful. I would recommend it.