15 Apr 2023
We booked this trip early and we knew there was a chance it could get canceled if there were not enough participants. 24 hours before the date of the trip, we received a mail confirmation that it was confirmed and the payment went through. We wrote to the agency in parallel to make sure it was indeed confirmed. No news from them until the actual morning of the trip when they finally replied to us that there were no other bookings for this date and asked if we were free on the day after. No unfortunately we were not. But we were very disappointed and we find this completely unprofessional. One positive thing is that we received the refund very quickly.