09 Jul 2025
The company failed to make the pickup as agreed. When eventually we were able to make contact with someone, they advised that they didn’t have the reservation “due to a system error”. An alternative time was agreed for the tour. Again they were over 10 minutes late for this appointment. (An hour and a half wait for us in total). The guide was pleasant enough but seemed in a bit of a hurry. The tour advertised as ‘about 2 hours’ lasted a little less than 75 minutes.
For the relatively high price for a personal tour, we were very disappointed in the value received. There are plenty of other providers in Krakow that will potentially offer far better value for money.