29 Mar 2025
We went with this agency. They passed us to another guide (ETG) who told us to be at a spot at 3 40 for the bus to Birkenau and left with the 3 30 bus.
We managed to find our way.
Then she ended the tour at Birkenau without telling us where to go to get the bus back to Kraków.
The bus left without us and we realise we had no phone number from the company, not even a logo.
We asked in the parking lot other tour companies to help us get back to Kraków. They confirmed these people do this all the time.