Zakopane and Chocholow Thermal Baths Tour from Krakow

Have used Mr Shuttle twice this week and have to say it's great service, updated collection times the night before, collected on time, great tours which cut out all the queuing, tody we had Mark (I believe this was his name) our guide to Zakopane, he is a complete asset to Mr Shuttle Tours, such a knowledgeable guide who chatted with us all from start to finish even answering questions that were not associated with the tour, highly recommended going above and beyond.

We had the pleasure of having Piotr as our driver with Mr Shuttle, and we honestly couldn't have asked for better. His driving skills were 10/10 – calm, confident, and safe throughout. He was also incredibly punctual, always arriving right on time, which made everything so stress-free. The car was spotless, and you could tell he takes real pride in keeping it that way. When we (accidentally!) dropped some food on the floor, he was extremely reasonable and understanding – a real gentleman. On top of that, Piotr went above and beyond by giving us helpful recommendations for places to visit beyond our planned route. He clearly knows the area well and genuinely wants travellers to enjoy their stay. Highly recommend Mr Shuttle – and especially Piotr if you can request him!

When booking, for the Tuesday, the estimated pick up was 8:30/9am. The night before we were told 7am which meant we were unable to have breakfast as hotel breakfast wasn’t opened. We were driven to Gubalowka hill around 1.5 hours way and told by the tour guide we had 3 hours there. Everything was closed. I messaged Mr shuttle as we couldn’t buy as much as a drink on the hill. They advised this isn’t the case and everything was opened (I was there, it wasn’t) finally, things began to open 2 hour later! Our tour guide then messaged to say it was 1.5 hours on the hill and to come back down using the funicular we arrived it. Only, he hadn’t given us the return tickets. Luckily he managed to send them via what’s app. When we arrived back down the tour guide was annoyed that the other group of 4 we travelled with, were not with us. As he hadn’t given them the tickets either, which meant he had to call the office to obtain their number as they hadn’t taken his mobile - we were two seperate parties. He then walked us across to the town which again was mostly closed and told us to come back after another 1.5 hours. We wandered around aimlessly ourselves trying to find somewhere to eat. Eventually we did. It was very unorganised, nothing was explained. The tour guide then explained it was his first time doing that trip but it made our experience bad and he should have been briefed by Mr shuttle. All that being said the thermal baths was just ok, not what I expected. A massive leisure centre most floors are busy and aimed for kids. The minus 1 level was great for adults though, we loved it there. Very relaxing.