02 Jul 2019
I am extremely disappointed on the whole cycling tour and I must say this is the worst tour that I had in Bali.
I have previously sent over a clear and detail direction to my hotel including contact info. However, the cycling tour guide was more than 1 hr late for the pickup and claimed how he was not given any direction and continued to justify how it was not his fault. It was a struggle to locate him to begin with, not to mention to put up to his on-going excuses for his lateness during the drive.
The trip itinerary clearly stated that there will be a '3-hr bike ride' but we had only 1 hr. The tour guide claimed that we were riding too fast, but this is just ridiculous. The itinerary never mentioned about the ride is dependent on the speed that the customer is riding at, it guarantees that there is 3 hrs of riding. If someone ride faster, then you just simply cover more distance till it is 3 hrs. More importantly, I doubt we can ride 3x faster than any normal person.
The itinerary also stated clearly that there is international safety standard helmet provided, but we were given nothing. We felt extremely unsafe for the duration of the tour.
Upon arrival for the cooking class, we were asked to wait 1 hr again for nothing before the cooking class started. During the cooking class, we were threaten by a police officer where if we were told that if we didn't let him take photos of us, we won't be 'protected' during our stay in Bali. I am not sure the relationship of this officer with your company but we felt extremely uncomfortable given that the officer stayed behind to monitor our activity as if we are criminal for the duration of the cooking class.
The overall experience is horrible, unpleasant and completely not aligned to what have been described on your tour itinerary. Not only did we not have fun, we felt our safety were threatened during this tour and it was a complete waste of our time spent during our short trip in Bail.