Our complaints:
Company did not plan enough time to do everything we paid for
We paid 1855$ cad instead of the 1475$ cad that was advertised on the bill.
We are traveller's from Quebec Canada and we plan a trip in the Canyon for a long time. We search for a tour in the Grand Canyon in Canadian money. We reserved a budget for a long time to be able to take an helicopter tour in the grand canyon and see it all. We were ready to pay a big amount of money to be able to see the canyon from a tour bus, than to be drop at a few view points, to eat on the way, walk on the SkyWalk, to get the ultimate views of the canyon, to take the helicopter to the Colorado river for a tour boat on a ponton, and than to came back to Las vegas. We paid a huge extra money than the other to get more out of the experience, for the helicopter ride, ponton and Skywalk experience. We bought the expensive tour at the price of 1 855.$ Canadian dollar for 2 adult. We were anxious and so happy to be able to do it all!
As the bus tour began at 6 am in Vegas, we noticed that there were +-56 people on the bus that were going to take the bus tour to the Grand Canyon. Only 8 of us have paid for the helicopter tour and the ponton in the Grand Canyon on the Colorado, and 6 of us paid for the SkyWalk experience.
We finally noticed that all 56 people in the bus were having the same time to do few activity or a lot; we were going to be at the Grand Canyon around 10:30 am and the driver told everybody on the bus to be back in the bus for 2:30 so we would all be back in Vegas around 6 pm. We realised at that time that the 2 of us would have 4 hours, (same time as those who did not take the helicopter, ponton and Sky walk), wich is really impossible to do.
The guide-driver candidly advised us (that we, the flyers should ) rush to every major activity to be able to do most of them; but he admit there was a very no chance that we were going to get enough time to do it all. We were furious that the company offered us a package that there was not enough time to do entirely.
As the day went by, we run and rushed to every activity, doing the biggest first (helicopter tour and ponton), skipping a view point in the shuttle tour, as advised, not taking time to go eat for lunch. At the final time of 2:30, we were back in the bus, exhausted of rushing so much, missing a view point, not having the time to eat the lunched and not having the time to go on the Skywalk we paid for.
We were hungry, angry and disappointed that the global picture of the time laps for the time in the Grand Canyon (4 hours in total) , were not planned well or presented to us when we paid for. If we had knew that there was not enough time, we would not have paid to get it all like we did, since it was impossible to do it all.
We went up not having eating all day long except some bag of chips in a gas station on the way in the Canyon and cookies going back to Vegas, having missed a lot of activities.
Even if the helicopter and the ponton tour were magical and we really enjoyed them, we realised that we paid extra lunches, view point and Skywalk for nothing.
That being said, we expect 50% refund on the 1855$ Cad charged on our Amex for charging us the wrong price and not having able to do what we had paid for.
We expected Viator company to respect the price that was written (1475$) and for them to plan everything for us to enjoy with enough time to do everything we paid for. We kept our voucher to prove what have been done or not and we will gladly show them if needed.
Increíbles las experiencias del helicóptero y del barco, personal muy amable, solo falta organización en las oficinas y mayor capacidad para tener el recorrido más rápido, debido a lo tardío, ya no pudimos tener el lunch que incluía y tampoco entramos al Skywalker, el guía del autobús nos presionó, y tuvimos que correr para que no nos dejara el autobús de regreso a las Vegas, y el lunch no nos lo dieron, nos informaban que no estaba incluido, cuando en la contratación mencionaron que si lo consideraban.
jenniferfV3067ZX
12 Apr 2023
Fantastic day trip… driver was excellent, very informative… helicopter and boat ride were so much fun… worth the trip! Wish we had a little more time to see all 3 stops and have lunch but helicopter and boat ride were worth the sacrifice. Hoover dam tour was brief but another highlight! Would definitely recommend! We will be back for another trip