08 Apr 2024
I was in contact with Tony Phong starting a few weeks prior to our tour (Kayaking to Pak Ou caves, Villages and Kuang Si Falls). The initial process was professional with confirmation of the date, payment, and confirmation of our pickup time. This included multiple email exchanges.
The reason for the 1 star was on the day of pickup, after the agreed on pickup time went by, I contacted Tony via WhatsApp inquiring on the delay. I had to remind him that I did book through this company which he appeared to have forgotten.
They then called about 15 minutes afterwards saying the tour was cancelled and offered another tour instead. This tour was standard but appeared to be from multiple tours that were cancelled as the poor tour guide was asking everyone what their original itinerary was.
Communication was the main factor that was disappointing. When he called, there was also no apology. He only stated that the tour was cancelled. Be aware that this can happen when booking with this company.